In recent times, Kenyans have increasingly used social media platforms to express their dissatisfaction and share distressing stories about their experiences while using ride-hailing services in the country. The issue gained significant attention when media personality Ciku Muiruri shared a harrowing account of her daughter and her friend being abducted by a taxi driver. This incident prompted many other Kenyans to come forward and recount their own dreadful encounters with ride-hailing services, shedding light on the safety concerns associated with this mode of transportation.
To ensure your safety when using ride-hailing services, here are some important tips to keep in mind:
Double-check the car and registration plate: Before entering a ride-hailing vehicle, always verify that you are getting into the correct car with the right driver. Match the license plate, driver’s photo in the app, and the car model provided in the app. If anything seems suspicious or doesn’t add up, cancel the ride and refrain from getting into the vehicle. You can also ask the driver to confirm their name and who they are picking up at your location.
Opt for the back seat: It is advisable, especially if you are traveling alone, to sit in the back seat of the vehicle. This creates a personal space barrier between you and the driver, reducing the risk of any unwanted physical contact. Additionally, sitting in the back seat allows for a safer and easier exit from the vehicle.
Share trip details with loved ones: Most ride-hailing apps provide features that allow you to share your trip details, including the driver’s name, photo, and license plate, with trusted family members or friends. By sharing your trip status and tracking information, you can ensure that someone is aware of your whereabouts and can monitor your journey for added safety.
Familiarize yourself with the destination: Prior to starting your ride, make sure you are well-informed about your destination. Knowing the route and communicating any preferred directions to your driver can enhance your overall ride experience and minimize the risk of getting lost. If at any point during the trip you feel uncomfortable or unsure, don’t hesitate to request to be dropped off at a busy and well-populated location.
Avoid riding impaired: Ride-hailing services are an excellent alternative to driving under the influence of alcohol or other substances. Traveling while impaired can make you more vulnerable to assault and may impair your judgment when selecting the right vehicle. If you are accompanying an intoxicated individual, take responsibility for ensuring their safe journey home.
Ride in groups when possible: Whenever feasible, try to travel with friends or colleagues in a group. If you and your companions have different destinations, communicate this to the driver as soon as you enter the vehicle. Keep your personal belongings close and double-check that you haven’t left anything behind upon exiting the car.
Provide feedback: After each ride, take the opportunity to provide feedback to the ride-hailing company regarding your experience. Most apps offer a rating system where you can share your thoughts and report any concerning incidents or issues. Trust your instincts and provide feedback that could potentially prevent similar incidents and ensure the safety of future passengers.
By following these safety tips and remaining vigilant while using ride-hailing services, you can help mitigate risks and contribute to a safer transportation experience for yourself and others.
